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Brad Rex: Ten Steps to Dramatically Improve a Company's Customer Service.

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Uploaded on Jan 17, 2012

The healthcare sector is a key area where Lean Six Sigma processes are making a tremendous impact. Healthcare organizations are focused upon improving processes that generate bottom line contributions, such as revenue enhancement and reduced waste through the adoption of these and other quality improvement processes. WCBF's 10th annual Lean Six Sigma and Process Improvement in Healthcare Summit has an unparalleled array of top keynote speakers, visionaries and industry practitioners who will share their experiences and enable Summit attendees to achieve organizational excellence, meet the demands of government initiated healthcare reforms and improve the quality of care for the 21st century patient or healthcare "customer".

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