This is the 'Standard 2 - Home' section of the Progress Housing Group annual report for tenants 2010/11.
The Group is regulated by the Tenant Services Authority (TSA). This section of the film tells you how we performed in 2010/11 against the TSA's standard 2 'home'. The 'home' standard covers the repair, maintainenance and improvement of homes.
This film has been produced for tenants of New Progress Housing Association, Progress Care Housing Association and New Fylde Housing.
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