The aim of Transforming Care At the Bedside (TCAB), which is being carried out in Hywel Dda and North Wales NHS Trusts, is to improve the patient experience and make them feel better about their hospital stay.
North Wales NHS Staff have implemented a number of small changes including the ward clerk filtering phone calls to nursing staff so that they are only interrupted when it is urgent.
Filmed August 2008.
http://www.1000livescampaign.wales.nhs.uk/
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