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HowToManageASmallLawFirm.com

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Uploaded by on Oct 12, 2009

http://HowToMarketALawFirm.com -- Here I eat some crow following a technical error during one of our Gold Coaching, Mastermind & Advisory calls for lawyers. One of the leading causes of legal malpractice claims escalating into lawsuits and the #1 source of Bar Complaints is a lawyer's reluctance to apologize to a client if a mistake has been made. Or to simply apologize to the client that the client's expectations were not met, even if the lawyer did not make a technical error. So sit back & watch how one lawyer apologizes to a group of lawyers - Enjoy!

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