1 of 4 Shari Ballard -- EVP, Retail Channels

Watch this down-to-earth conversation with Shari Ballard, EVP Retail Channels to hear about how she came to Best Buy 14 years ago - and how Tim McGeehan, her manager in her early days, helped her through her toughest times. Shari humorously shares how the unique combination of joy and rage she has experienced over the years makes Best Buy real and vital for her, and why it makes her so proud of our culture. She also talks about the challenge of the $80 billion Enterprise growth goal, and how "we bet the farm" that our store employees are the key to making that growth happen by helping our customers figure out technology's puzzles. Finally, Shari shares her view on the downside of Customer Centricity, but on the upside, what it has enabled in the last three years - and how it holds the secret of our Brand promise.

Category:

Education

Tags:

• shari
• ballard
• best
• buy
• customer
• centricity
• culture
• employee
• innovation