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Case Study: Orlando Amway Center

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Uploaded on Jun 6, 2011

Faced with disappointing customer service results and a scheduled relocation to the newly-built Amway Center, the Orlando Magic basketball organization decided it was time to energize and re-train its current employees as well as the center's new service personnel. The well-respected NBA organization turned to Disney Institute to help introduce a new service-oriented culture to more than 700 employees. By implementing a wide range of Disney's best practices, the Orlando Magic saw employee morale soar and customer service results jump above the 90th percentile. For more, visit: http://www.disneyinstitute.com.

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