FDCPA Overview Video

https://www.acainternational.org/shop.aspx?product_code=57002

ACA International proudly announces the launch of its 2011 Essential Collector Training Series with the first offering of two training programs aimed at providing valuable and practical education for debt collectors.

Growing concern over the increasing number complaints and consumer lawsuits alleging FDCPA violations has made it even more imperative for collection agency leaders to ensure employees are receiving proper training.

The new 9.0 version includes engagement with the learner through the following modules:

- Appropriate Third-Party Communications
- Right-Party Communications
- Avoiding Harassment and Abuse
- Avoiding False and Misleading Statements
- Avoiding Unfair Practices
- The Danger of Overshadowing
- Responding to Disputes
- Cease Communications Request
- What Could Go Wrong?

Approximately 120-minutes in length. Included with your order, you will find a final 30-question practice test, a glossary (pdf), a study guide (pdf) of the FDCPA and a pdf copy of ACA International's Guide to the FDCPA, Volume One: Professional Practices to strengthen your foundation on the FDCPA.

For more information, please visit:
www.acainternational.org

Category:

Education

Tags:

• FDCPA Overview Video
• FDCPA
• computer based training
• aca international
• debt collection training
• debt collectors