Multimodal Call Cinema information and call transfer using VMMA

VMMA is a Voice MultiModal Application Framework

Prof. Ing. Giuseppe Riccardi
Ing. Nicola Mosca
Dott. Ing. Pierluigi Roberti

Adaptive Multimodal Information and Interfaces Lab University of Trento

developed by
- Roberti Pierluigi roberti@dit.unitn.it
- Mosca Nicola mosca@dit.unitn.it

It is a framework that allows you to design multi modal application: an application that provides and retrieves information to and from the final user.

The framework design its based on an innovative system approach that allows the designer to define a rule based call flow without coding all the structure of a call flow.

The user can interact with the application in different modes, for example: with his voice, with the mouse, typing some information on a textbox or sending some data (for example GPS information) directly from the client device.

Features:

Multi Modal Interaction
Synchronization between VUI and GUI
NEW call flow strategy (rules based and/or static definition)
MMI Back-Button
User Driven error recovery
Interaction Recovery (e.g. content)
Live call on VOIP/SIP (tested on LAN - WLAN -3G - EDGE)
Live call on PSTN
Push-to-talk
Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML
Multi Language (English, Italian, )
Real time changing language (during the call)
Email and SMS sending, inbound/outbound calls
Data abstraction layer (DB or web service independent)
Automatic Dialog Statistic/Analisys web tool

Category:

Science & Technology

Tags:

• emma
• vxml
• call
• flow
• voice
• multimodal
• gui
• vui
• unitn
• framework
• application