Customer Care Call #2
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3:09
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That's great I love the people who call in and have an question or two I answe them and then they say thank you you did great. But calls like this one make me alittle made cause I get paid by the min but they take the time I spend on the phones then devide it by the calls and if its more then 430 seconds per call my pay goes down. So these calls are nice but sometimes they do a bit more harm then good haha
TheAshleyMichelle93 2 months ago
Thank for sharing this. I really like it :)
briannaguiterrez 3 months ago
this discussion was empathetic and helped to improve the customer care worker's mental health (it made her day, at least), but zoomdoggle's story 3:40 and the rhyme game were unnecessary - the story was not focused enough on her, and the real-world point he made & the game he introduced prevented her from doing her job (without a good reason). Refers to dirtydeedz161's post
43263946346396781254 11 months ago
If you call t-mobile, ask for a supervisor and congrats the good job of the rep, we get prizes for that, i'm from argentina (:
Faaacuuuuu 1 year ago
I work in a Microsoft callcenter since 2007, I've never had a call like this and indeed, when the customer is not swearing we are not allowed to hang up hahaha...
On the other hand, we do have a target when it comes to average handling time -LOL- poor Sally :-) Personally I would have said: Sir do you have a Microsoft related issue? When he doesn't I would've just explained to him that there are other people waiting that do need our help. And ofcourse thank him for the call :-) Short/Sharp/Sexy#
Griet1975 1 year ago
Some people need to get through because they have actual problems.
Calling just to say thanks just holds up the lines.
dirtydeedz161 2 years ago
This is great, I work at a Call Center and this is very unsual; its good to thank others. Thumbs up.
xtilez 2 years ago
gosh how many phone calls did you get after this video?
tyjennr1 2 years ago
I work for Sprint Advance Tech Support. Sprint really good. I don't care for the stupid india fuckers. They are really dumb. Only because of the dumb questions they ask us and things they scew up on the bill. We need customer service in America witch sprint is thinking about doing.!!!
NissanShift 2 years ago
why are you holding up that thing? you look a dick doing that.
digitalpsych0 2 years ago