intelligent Customer Front Door

Unlike other technologies, Genesys' intellifent Customer Front Door (iCFD) helps companies create a welcoming virtual front door that not only greets the caller, but also gathers the callers intentions, adds contextual information about the callers profile and history, determines the most appropriate next step ― self- or assisted-service ― and then routes them to the most suitable resource to effectively resolve the interaction.

By blending intelligent routing, integrated self-service, agent-assisted service, targeted marketing, callback, and proactive contact, this customer-centric solution delivers a definitive approach to optimizing customer service

Category:

Science & Technology

Tags:

• Virtual
• Genesys
• genesyslab
• voice portal
• customer front door
• intelligent routing
• customer-centric
• solution
• customer service