Comcast Guarantee "I Can Fix Your Cable" - Jeff Palega (Tech 2110)
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Uploaded by JPalega20 on Sep 16, 2011
This is a video that I made for a contest at work. Basically the rules were to shoot a video showing what we do to resolve a customers problem the first time out. I decided to write a song showing you the steps that we technicians take on a daily basis to ensure the problem gets fixed on the first shot. Some of the terms I used in the song would only be understood by Comcast employees, so I decided to translate some of it for you;
Tech Net- This is the program that we use to see our routes for the day. Our dispatchers send us the jobs and messages through it.
DVR & DCT- Different types of cable boxes.
Code A- This is what we call jobs were no one is home.
The Drop- The cable that goes from the tap, pedestal or vault to the customers home.
"19 or Code 19"- This is the code for time to GO HOME.
The music on the song is Musiq Soulchilds - Don't Change, but the lyrics and vocals and video was all me.
Hopefully you enjoy it.
Jeff Palega (Tech 2110)
PS: I cut the ending off of this video for Business purposes. Still has the entire music video though. I hope you enjoy.
- 38 likes, 1 dislikes
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Uploader Comments (JPalega20)
All Comments (30)
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@tech2066 . thanks a lot
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@m4xcarbine . yeah i've heard that song. it's pretty cool 2
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@lulu11081 . thanks a lot. I work out of the California region. Specifically the Santa Clara FFO.
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This is simply amazing, I work for comcast and your creativity is great. What region do you work in??
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@JPalega20 yo that was awesome LOL! Mad props from Stone Mountain Headend
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This is great, I wonder if I just play this for the sub if it counts for my ccg lol
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This is awesome man. I'm a tech too, you guys use different codes and equipment but definitely on the money.
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Are you guys a union office? You should think about organizing and getting a union together. It would benefit your family and your friends at work. Think about it
tru3king 1 week ago
@tru3king. Nope, we're not union. I'm still trying to get the 4X10's schedule in our area.
JPalega20 1 day ago
Lmao!! I'm a comcast tech and this song is on the money!! Love it!
Gianmichael 1 month ago
@Gianmichael. thanks
JPalega20 1 day ago