AMC Technology + Avaya DevConnect

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Uploaded by on May 11, 2011

AMC Technology provides software that integrates multi-channel, real-time communications with the business applications used by contact center agents. Our products are certified by our partners and allow contact centers to improve agent productivity and deliver a better customer experience. Since 1995 companies have come to us for our contact center expertise and our software is used by thousands of agents on millions of calls at corporations around the globe. Our Multi-Channel Integration Server ™ provides productized integration from Avaya to leading CRM applications from SAP, Salesforce, Microsoft and Oracle, including Siebel, PeopleSoft and E-Business Suite.

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