ITIL - A Simple Explanation

A humorous jargon-free business explanation of ITIL cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain.

ITIL is the globally recognized collection of best practices for delivering great IT services. CompuCom has been helping our clients implement ITIL for more than 10 years. We are experts in transitioning companies to ITIL.

Category:

Science & Technology

Tags:

• CompuCom
• ITIL
• ITSM
• IT maturity
• ITIL framework
• service delivery
• problem management
• incident management
• continual service improvement
• IT best practices
• IT Process Improvement
• IT Infrastructure Library
• service management
• service transition
• business alignment
• increase revenue
• lower costs
• service catalog
• IT Operations
• COBIT
• maturity model
• outsourcing
• IT outsourcing
• transformation
• change management
• CMDB
• #videobar#

[KevinSlasHr]

What SOFTware did u use to make this animation ?????????????

Its really nice

[LeadingITSpecialist]

@KevinSlasHr Thanks! We used a company called Say It Visually. Great folks to work with!

[harlita]

Actually, this is a great video for someone still in their early stages of ITIL training as well.

It's always helpful to have an applicable analogy, but to have one so perfect is worth the favorite and a 5 star rating.

Thank you so much for uploading this. Well done on the creation and selected analogy.

[LeadingITSpecialist]

@harlita Thanks for your comments and rating! Stay tuned for our next video - Service Catalog.

[Nesirsieh]

This is a great way to position the value of ITIL to the business. Many executives cringe when they hear the diatribe of alphabet soup that drips from the lips of IT people. I can think of a few hundred business folks that should see this. Love the white board cartoon approach. Thank you CompuCom!

[LeadingITSpecialist]

@Nesirsieh

Thanks - glad you liked it!

[ed1795]

TheWes, in CIO roundtables, we've heard that business people sometimes speaks a different language than the IT people and that this makes its hard to sell concepts like ITIL. Some business people don't easily connect to dots to spending on ITIL processes and business value. In other words, we wanted to help bridge IT to the business and this video was merely a means to explain the merits of best practice as represented by ITIL to non IT people. Sorry if our brief treatment of ITIL offended you.

[harb37]

ITIL when implemented effectively can bring lots of value...but implemented not correctly or incompletely will leave your business more unproductive than it was before. I know from experience...

[TheRiker1982]

Really, we've been sold to ITIL in our company but years ago the big cheese was the supermarket model for the IT. They sold it to us earlier and today everyone's telling you 'hey, without ITIL you can't do anything productive in your shop'. *whut* Nice, what did we do all the years, eating cheese cake the whole day? Come on... I think it's a matter of trends how management and processes in general are handled.

[Simplilearn]

@KevinSlasHr , The animation of ITIL is really nice

[reddy2113]

Hi this is really nice video, It's very informative.

[ccc6408]

Behavior does take time to modify especially organizational behavior. Good consultants know this and build that aspect into the implementation plans.

[kovalakix]

I'm sure some consult takes a good price on drawing you really über ITIL plans... then you train your staff to work all the through the life cycles and procedures. And when real work starts the workers just revert back to what they been always doing. -Oh this isn't statement against ITIL... but the freaking consults.

[eyebidem]

ITIL in a manner that even C-level understands IT (-;

[amoake]

Short and simple explaination

[ITGovernanceLtd]

I love this - very informative - short, snappy and visually interesting!

[AcceleratedIdeas]

Great video, makes ITIL seem so simple! :)