Telephone Questioning Skills Training Bite

Zoe, in HR Direct, asks questions of two callers who have problems with their salary payments. Which of the 3 Types of questions does she use?
This video can be used to supplement group or individual face to face telephone skills training. It can also be used as pre-workshop preparation, or post-workshop as a reminder or reinforcement.
The Training Bite might also be used as stand alone training material for telephone workers unable to receive face to face training.

Category:

Education

Tags:

• telephone
• questions
• skills
• interpersonal
• training
• callcentre
• phone
• call
• HR
• open
• closed
• check
• business
• communications

[askredd]

hi can u add more vids.. thnks

[spiraltraining]

Will do when I get the time, askredd. Sorry that I've had a bit of a break in uploading vids ... life and work got in the way!

[communicationcompass]

Nice to see you featuring in your videos, rather than sticking to the narrated slideshow format.

How come you were Trevor, and Kate, AND Zoe, having telephone conversations with yourself?

I couldn't even see your lips move.....!

[spiraltraining]

Ah, the wonders of Garageband and its vocal transformer, iTunes, iMovie and iPhoto.

All gobbledegook if you're not the owner of an Apple Mac....

[budgetconferencing]

Thanks for sharing the video!

[Donnavis]

ask a caller if you may call him by his first name? oh my...

[elliem737]

This a good video for my training. Im a freelance traner and would like to know if I could use them in my training?

[MOJA273]

This is really good sample of how to answer phone as customer service. GREAT JOB. Thank you so much for this video (spiraltraining).

[ihmesekoilua]

This is hilarious :D

[MeeBooh]

I love british accent! :D

[CamperGrrrl]

Good fun (reminds me of 'The Office').