DISH TV Customer Service Call

listen to this confusing explanation of my billing after I signed up for Dish TV. i recorded the call because i had been given so many different numbers and i wanted to get a record of the actual amount. it turned out to be even more confusing. they actually have 2 people on the phone explaining it to me. Skip to 2:00 for the best part... my favorite quote from the lady: "The reason why you don't have HD is because it is enabled."

Category:

Entertainment

Tags:

• dish
• tv
• customer
• service
• calls

[claudecute]

@georrush i don't think you should ruin it for the others. probably you get their account #s and stuff, but only the stupid people do that.

[TaintedMojo]

Basically the agent on the other end of this call did a piss poor job of explaining the bill, which is to be expected with outsourced labor.

[TaintedMojo]

HD enabling means the system will show HD on locals that are broadcast in HD and a few premiums such as HBO and Showtime if you have them, however to get primary hd programming with the majority of the programs with your package it's usually a premium charge of about 10 dollars.

[rjude007]

thank u for choosing dishnetwork my name is tim op id is 7ii wd whom am i spaling with??? hahaha! get starz and platinum for free..

[playgirlspick]

now I feel good I don't use dish network. i've heard they really have terrible customer service.

[june26gm]

adik si ate!

ang tanong ni kuyang customer, NAGBABAYAD AKO NG EXTRA PARA HINDI MAKAKUHA NG HD???

kagaguhan naman yan!

kaya ka nga mag ke cable para maganda panonood mo at makuha mo yung mas maraming channels, TAPOS PAGBABAYARIN KA PARA HARANGIN YUNG HD?

[flirtyuzzap]

this agent is not from manila..

she was speaking to fast..

[jamespetrello]

Wow really, I have Dish Network and they don't charge me any of these fee's but if they told me I was going to pay for something I didn't have because they have to push a button to stop a signal I would cancel real quick and remove the 4 wing-nuts that hold the mast and satellite up on the roof to drive it to the local dish shop and return it. Why do these company's all charge fees for service you DONT have? Does that really make sense?

[georrush]

You guys aren't talking to real Dish Network people. They are actually call center agents employed with PeopleSupport, handling various accounts, and Dish Network is just one of them. (This is however a company secret between peoplesupport and dish network....so please don't tell anyone.

[georrush]

Yes this is from the Philippines. I used to work with peoplesupport in Baguio City in the philippines as a call center agent, and Allsat / Dish Network was my account. We just pretend that we're based in Springsfield Montana. Yeah, we really rip people off. Sometimes, agents get access to the customer's Social Security number and their Credit card numbers...