Converting the highest possible percentage of new patient inquiries and tracking where those calls are coming from is especially imperative in a tough economy. Lori Waltz, Practice Builders Training Program Consultant, discusses how to overcome objections, answering the "Why You" question for the patient, reassuring the caller they have made the right choice, and making the appointment. Learn why callers from different sources must be handled differently, and more.
Very useful information. Losing patient inquiries is frustrating after you work so hard to get them. I'm going to have my staff watch this.
kmctustin 2 years ago