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Daniel Goleman: key ingredients to build rapport

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Published on Sep 13, 2012

What we refer to simply as "chemistry," is really the effects of full mutual attentional and physical synchrony. With technology upping our distraction levels at work, this harmony can seem elusive. Daniel Goleman, speaking at Cleveland Clinic, outlines the key ingredients to build rapport, from conscious actions all the way down to neuron changes.

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