Acer Sucks!

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drxblog
November 10, 2007

Recently, I replaced my desktop computer with an Acer that has been an absolute dog from the minute I attempted to set it up. Out of the box, windows set up went into a hang state and the hard dri...

Recently, I replaced my desktop computer with an Acer that has been an absolute dog from the minute I attempted to set it up.

Out of the box, windows set up went into a hang state and the hard drive made more noise than a stalling diesel engine. I had to call Acer twice before resetting the unit to factory defaults to proceed with set up.

The laser on the mouse included with the computer quit within the first minute of operation and I had to purchase a replacement on my own.

The computer came with an installed modem that did not function. It was not supposed to have a modem and, according to Acer, the modem that was installed isn't even a modem that Acer carries. Obviously, Acer sold me a defective returned computer that still included a modem installed by the previous owner. That modem could not be made operable and the computer would not accept installation of any other devices to connect to the Internet.

When I tried to register the computer from an outside connection, Ace's registration system replied that the computer I'd recieved just days before was outside the acceptable registration time frame. Acer also indicated that the computer I couldn't register would only be eligible for one more month under a warranty that was supposed to extend for a full year after purchase. A little further checking revealed that my computer had been manufactured one year before my purchase.

The video display has problems that make it unwatchable. The monitor works fine when connected to other computers, but it malfunctions when connected to the defective Acer. Here is a short video clip of the display.

After two weeks of wrangling with Acer the company agreed to a return -- shipping payed by the customer, of course.

Now Acer is charging a 15% restocking fee for failing to return a few cents worth documentation that I never received with the original shipment. They probably charged 15% restocking fee to the last sucker who bought this dog from them and shipped it out again with all of the problems unresolved and without original documentation.

I've never used this blog to air a personal gripe of this sort, but I'd like others to know a little about what they could be getting when they purchase a computer from Acer. You could end up paying a considerable amount to deal with a defective computer. I can't be sure, but I imagine that if they are charging a restocking fee, they intend to ship this unit right out to another unsuspecting customer.

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junito510 (1 week ago) Show Hide

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that looks like it could be the graphics or the ram card thats cousing that.

xP1Joex (3 weeks ago) Show Hide

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easiest way to guarantee yourself a good pc is to build it yourself. no tech support problems here especially since the tech support is you!

SlurpSilencer (1 month ago) Show Hide

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i will buy an acer again after i got rid of this current one! i had once encountered blue screen, system hang on the extensa! GRHH

intelinside1990 (1 month ago) Show Hide

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@SlurpSilencer You will or you will not?

SlurpSilencer (4 weeks ago) Show Hide

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will not lol

merijnwitje (1 month ago) Show Hide

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no totally not dell is so good

merijnwitje (1 month ago) Show Hide

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youre right with acer but dell is very good :p

merijnwitje (1 month ago) Show Hide

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how wait scratch acer dell and asus and hp are really good :p

merijnwitje (1 month ago) Show Hide

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lol was it a piece of shit laptop ?

wicko92 (1 month ago) Show Hide

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my Acer computer is rubbish, it can't save my game data well, sometimes when i load a game back up there's nothing there at all! thank god it saved my documents at least!

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Acer Sucks!

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