Steven Di Pietro

Steven Di Pietro is a Customer Service Futurist. His expertise is helping organisations understand the impacts of future technologies and social changes on customer service.

Before looking forward, Steven ensures clients have solid foundations for service built on the reason an organisation exists in the first place. Although a fundamental concept, it is paradoxically the future of strategy.

Steven helps organisations deal with today through staff training and consulting, especially through his customer service audits.

In the future, Customer Service has to face the societal changes from baby boomers to through Gen X and Gen Y (and now Gen V), globalisation and localisation. At the same time technology hovers as a wonderful opportunity and threat. The most fundamental change happening to customer service today is the socialisation of discussions. Whereas in the past one person shared a bad experience with 10 people, they can now tell 10,000.

Steven is the founder of a Mystery Shopping company and now speaks, trains, writes and consults about the future of customer service.

Category:

Education

Tags:

• future
• customer
• service
• futurist
• purpose
• meaning
• upsell
• cross-sell
• social
• media