Norma Escovito, 65, was diagnosed with diabetes 20 years ago. She uses a wheelchair due to complications from knee surgery she had eight years ago. Every other week, she visits her doctor for regular check ups. Escovito relies on public transportation and ambulette services to get around.
Escovito has tried Access-A-Ride, an alternative to ambulettes, but says that after a few bad experiences with service, she will never use it again.
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