Customer Service Training Tip - How to Handle Customer Complaints by Shep Hyken

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Uploaded by on Jun 4, 2010

What is the best way to handle a customer complaint? Learn to improve customer service skills, even with the upset customer, by listening to Shep Hyken, customer service speaker, author and training expert. He explains in this quick 2 minute video tip. For more information about The Customer Focus (the customer service training program) go to http://www.TheCustomerFocus.com

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  • Perhaps with your experience, and you outgoing personality, you could inform your viewers to the level of corruption going on in big business in your country?, i think that exposing the corrupt would surely get you more viewers, and most importantly, a thank you.

    Good luck.

  • While i dont go for any of this self help, or these "work seminars", i do say fair play to those who make a living from telling people what they should already know off by heart anyway, i mean, they got as far as turning up so they asked for it, and also they must not have a clue about the real issue, which would be that they're not only gullable, but seriously havent taken that step to being an adult, because only young children need this sort of guidance in how to deal with people.

  • Its strange to me that in this day and age, where we consider ourselves as "civilized" and "decent", that so many people need the guidence for simple things like "how to deal with other people",, i suppose it does all change when you step into the office as a customer adviser for example because your told to follow company policy and even if its against your better judgement or is against your principles, you find that many millions of people are still willing to do what they're told to save job

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