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Business Management & Customer Service : Customer Service Techniques

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Uploaded by on May 19, 2009

Good customer service techniques include getting feedback on what the customer wants, mentioning people by name, allowing upset customers to vent and sending birthday or anniversary cards. Develop a referral system in order to get new clients with tips from a business consultant in this free video on customer service.

Expert: Helen Vella
Contact: www.vellaandassociated.com
Bio: Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom.
Filmmaker: Suzie Vigoin

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