INTERVIEW: Building trust improves Kenyan water services
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Uploaded by AlertNet on Aug 22, 2011
STOCKHOLM (AlertNet) - Moses Kinya, managing director, Mombasa Water Supply and Sanitation Company, explains to AlertNet how his company worked with Transparency International (TI) to improve water and sanitation services.
Anti-graft watchdog TI forged an agreement between the Kenyan firm and its customers to strengthen complaint-reporting and billing systems. The community committed to improving facilities and actively cooperating with technicians.
"We came to the realisation that long-term sustainable change is best pursued through a collaborative process of working together, in which each stakeholder benefits from the improved circumstances," Kinya told a panel on benchmarking governance of private and public utilities at Stockholm World Water Week.
Credit: Julie Mollins
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