Instant Queue Manager V4 is a platform for IM enabling help desk environments using Lotus Sametime, Microsoft OCS, or XMPP. Queue Manager provides functionality to support click to chat, chat with sales, chat with support, or other tools to immediately locate an expert. Queue Manager V4 supports Lotus Sametime, Microsoft OCS, and XMPP based protocols. This video provides an overview of the meausurements and reporting system with Queue Manager V4.
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