Syntellect CT Connect for Salesforce.com (formerly PhoneLink) is a CTI application that allows service and support organizations to leverage the data from their Salesforce.com CRM solution in their outbound dialing initiatives and to help them resolve customer issues more quickly. Syntellect CT Connect significantly enhances the efficiency and performance of service and support groups by providing agents with click-to-dial and screen pop capabilities that can reduce call time and help personalize customer service.
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