Who Stopped the Sale by Richard Libin - APB.wmv

Richard Libin successfully asks tough questions of those who work in both the customer service and sales industries. He's not about to let anyone in the business merely coast. As you read on, you hear the wisdom of his 30 plus years of customer service and sales experience, and the content begins to resonant, ring true—rising above what may be lacking in ascetics, excellence and charm. That is truly the gift of this book. This is real stuff. The voice of an experienced professional.

Libin skillfully exposes the victim mentality permeating the current sales and customer service cultures and encourages professionals to avoid this harmful mentality in every way. It's all about the customer. Above all, he champions for the always-essential positive attitude, the need to make meaningful connections with customers, and taking ownership of sales--or the lack thereof. His approach is less about the importance of products and services and more about people—the human connection necessary for success.

Where Libin truly succeeds is with the book's readability and ultimate practicality. Using the easy-to-read format to that of The One Minute Manager and The One Minute Sale Person books, he gives those willing to learn, quick tidbits for success. Now, if he could only sell enough of his book, it's possible he could start a much need revolution among customer service and sales professionals! God knows we need it.

www.whostoppedthesale.com

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  Education