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Uploaded by NetPromoterScore on Nov 20, 2009
ING Global Head of Marketing Isabelle Conner on the benefits of Net Promoter and key learnings from their ongoing journey to improve the customer experience. (Recorded at 2009 Net Promoter Conference in London). Read the blog: http://www.netpromoter.com/netpromoter_community/blogs/conference_europe_2009...
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