ING - Net Promoter Benefits and Key Learnings

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Uploaded by on Nov 20, 2009

ING Global Head of Marketing Isabelle Conner on the benefits of Net Promoter and key learnings from their ongoing journey to improve the customer experience. (Recorded at 2009 Net Promoter Conference in London).
Read the blog: http://www.netpromoter.com/netpromoter_community/blogs/conference_europe_2009...

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Education

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