Would You Do Business With You? Customer Service Training Video Preview from Seminars on DVD

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
15,429
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Oct 23, 2008

Access the full length version at http://bit.ly/q9FZRl or see a full list of our programs at http://seminarsondvd.com/

Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level.

Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. Discover why Jane Handly is one of America's top customer service training experts with this powerful training video.

- HOW TO REDUCE CUSTOMER FALLOUT & INCREASING SATISFACTION
- TEAMING WITH YOUR INTERNAL CUSTOMERS FOR HIGHER PRODUCTIVITY
- HANDLING DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
- HOW CUSTOMER SERVICE TRAINING CAN BRING YOU CUSTOMERS FOR LIFE
- GENERATING HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
- AND MUCH MORE ...

Access the full length version at http://bit.ly/q9FZRl or see a full list of our programs at http://seminarsondvd.com/

  • likes, 2 dislikes

Link to this comment:

Share to:
see all

All Comments (6)

Sign In or Sign Up now to post a comment!
  • When you don’t know what true for you, everyone else has unusual influence.

    Values are deeply held personal beliefs that form your own priority code for living.

    Values are the individual biases that allow you to decide which actions are true for you alone.

    What are your values?

  • Right On

  •  she's right !!

  • @hatoup095 - grow up

  • I have seen this video in its entirety. She is wonderful. She makes perfect sense about customer relationship management. I know I will be buying the video and probably others from Jane. She is an inspiration!!!!!! and funny to boot, lol

  • She looks like a female dwarf from World of Warcraft.

Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more