This is the 'Standard 1 - Tenant involvement and empowerment' section of the Progress Housing Group annual report for tenants 2010/11.
The Group is regulated by the Tenant Services Authority (TSA). This section of the film tells you how we performed in 2010/11 against the TSA's standard 1 'tenant involvement and empowerment'.
This film has been produced for tenants of New Progress Housing Association, Progress Care Housing Association and New Fylde Housing.
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