Part 1: American Airlines Poor Customer Service Call

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Uploaded by on Sep 23, 2011

This call highlights the incredibly poor customer service American Airlines provides to its customers. This is a 3way call with American Airlines and Air Pacific to try and resolve a ticketing issue for my honeymoon flight.

American Airlines was extremely unhelpful and by contrast you can see how far Air Pacific was willing to go to help.

Part 2: http://youtu.be/PhZwj-ngS30

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  • Typical America--too big for its own good.

  • i hate aa if u want to know why comment on this

  • AMR stock down 35% today on bankruptcy rumors. It comes as no surprise after hearing these calls you've posted.

  • Can't believe the AA person doesn't know Air Pacific.  A typical USA geographically ignorant person. AA should give them a map.

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