With Summer 09, you can share cases with any organization that uses Salesforce CRM. Publish only the information you need to share, down to the field level. Collaborate in real time on customer issues without the hassle of duplicating information or emailing redundant updates back and forth. Or subscribe to cases or customer information from another company.
This is an incredibly powerful feature. Things don't slip through the cracks when being passed from one company to the next and it saves you from having to build expensive custom integration. Great demo as well.
GforceSTL 2 years ago
This is an incredibly powerful feature. Great demo too.
GforceSTL 2 years ago