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Uploaded on Jan 20, 2012
Part 1: Who is the Digital Customer in a Multichannel Commerce World?
Towards the end of 2011, we sponsored a discussion piece focusing on the evolution of Customer Interaction in the 21st century, something that we've come to refer to as: the advent of the Digital Customer. What do we mean by the term 'Digital Customer'?
Hosted by The Pulse Network, featuring contributions from Allen Bonde (CMO, The Pulse Network) and Michael Krigsman (CEO, Asuret & ZDNET blogger), hear Part 1 of this discussion now!