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Uploaded by SOCAPInternational on Sep 4, 2008
Tony Hsieh speaks with SOCAP about how customer care became Zappos' differentiator. Hsieh will be a keynote speaker at the 2008 SOCAP Annual Conferenece in Miami: www.socap.org/Events/2008annual/keynotes.html
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catisgod 4 months ago
Love this! I have been doing this forever...well since I started in business! (°=°)
mzbiz22 6 months ago
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Role model
catisgod 4 months ago
Love this! I have been doing this forever...well since I started in business! (°=°)
mzbiz22 6 months ago