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Customer sues for refund after using lawnmower all season

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Uploaded by on Feb 5, 2008

Rick Popp describes his experience with a wrongful lawsuit regarding a lawnmower his company sold. "It's really something we shouldn't have had to do, we shouldn't have had to have worried about." Part of the FacesOfLawsuitAbuse.org campaign.

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  • @chevy28360

    What you don't realize is this guy did his part. He sold the mower and fixed it under warranty without charging the customer every time a problem arose. Unless it was the same problem every time there was no need in the dealer buying the unit back. Also, the manufacturer should have stepped in and helped him out. We as dealers always get the repurcussions for a product we did not design nor manufacturer. Our job is to sell it and fix it...and thats it.

  • Sounds like something bigger than a regular lawn mower then if it was $10,000.

  • This right here is one of the reasons the small buisness are going under. Judges do you're jobs right!

  • What the flying fuck are these judges smoking?

  • Refund fraud is the norm, not the exception, unfortunately. This guy should have just refunded the customer from the start.

  • "Throughout the Summer had a couple of small warranty issues, uh that we had taken care of." "At the end of the season, he called our service dept. , to umm, come out and pick it up for, you know, a few small repairs." Well then, when you buy a new mower, and it needs 4 repairs in the very 1st season, it seems quite reasonable for a customer to want their money back. Maybe next time, you won't wait to offer their money back, and then have that refused, and go to court, and gamble thousands.

  • sometimes it's just easier to give the refund from the get go no matter what.

  • Crooked judge....

  • @angrywinds yes it is, esp to waste on something as stupid as this

  • i guess the judge was getting a kickback.

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