This critical incident has been developed to reflect a very common experience expressed by graduates in employment. Many graduates feed back from the workplace that theoretical models learned during their course do not always translate easily into practice. Such experiences are common in several sectors including Law, Human Resources and Education. Generally speaking, in any profession where there are elements of dealing with people, "unexpected" reactions can be expected.
More : http://www.bcu.ac.uk/futureproof/resources/expecting-the-unexpected
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