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BAA - Delivering a World-Class Passenger Journey with Pega

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Uploaded by on Jan 11, 2012

BAA has dedicated itself to delivering exceptional passenger experiences to all 65 million people who fly through London Heathrow each year. Their Collaborative Decision Making application built with Pega BPM's unique case management capabilities is enabling BAA to coordinate 75,000 employees and manage a tangled web of complexities to deliver a world-class passenger journey.

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Science & Technology

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