Session assignment with NTRsupport

Session assignment is a fast way to start a remote session with a specific customer using NTRsupport ( http://www.ntrglobal.com/ntrsupport ), and it allows you to initiate a remote support session without using the online contact buttons.

Differences between online contact buttons and session assignment:

1.With session assignment operators dont have to wait online for customers help requests.
2.Sessions are always initiated by the operators
3.Previous communication is needed between the customer and the operator to arrange a start time for the session and to deliver the customer the session code.

Learn on this video how step by step an operator can start a session with this method.

Category:

Science & Technology

Tags:

• Remote
• support
• software
• set
• up
• remote
• session
• assignment
• control
• tools
• NTRsupport