With Vision Helpdesk you can set up email alerts for various events - Email Alerts are instant alerts sent to your email that keeps you updated on various activities in your Vision helpdesk.
Various Actions / Events
* New ticket
* New client reply
* New staff reply
* Department changed
* New note
* New billing entry
* Ticket flagged
* Ticket edited
* Status changed
* Priority changed
* Ticket assigned
* Ticket merged
* Ticket post deleted
* Ticket deleted
Read more : http://www.thevisionworld.com
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