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Service Cloud and Next Generation Customer Service: Fergus Griffin

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Uploaded by on Mar 25, 2011

Fergus Griffin, vice president of Service Cloud product marketing at salesforce.com, talks about the latest version of Service Cloud, unveiled at Cloudforce 2011 in New York City. Service Cloud is the next generation of contact centers, and will let organizations engage with customers on any social community, including Twitter, Facebook and other social networks via Radian6.

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