In this video, Dennis Snow shares his steps to service success through excellence. Pieces from each of his points are shown, including the "importance of detail" and "the wow touch". These skills, when learned and applied, are what it takes to run a world-class, service-driven organization.
Snow, a long time Disney employee, consults with organizations around the world on customer service, leadership and quality, and is recognized for his insightful expertise. For information on how to invite Dennis to come speak to your organization, visit http://www.apbspeakers.com/speaker/dennis-snow
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