Over the past couple of years, the financial services industry focus has been almost entirely on reducing costs and minimizing risk. One strategic route could be to continue down this path. Based on Cisco IBSG's discussions with market participants around the globe, however, it seems that a new strategic route is the preferred path for the future. One that focuses on both "Save to Invest" and "Invest to Win." Jorgen Ericsson, VP Financial Services Practice, Cisco IBSG, shares perspectives on key retail banking opportunities for 2011. The theme is "Doing Both" meaning improve productivity and cut costs through better collaboration, while in parallel succeeding in the most important areas for future growth.
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