Serving up Good Customer Service

Good customer service is the lifeblood of any business. Customers have long memories - who hasn't dined out on their own tale of brilliant or dreadful customer service and the bad news is it takes 10 good experiences to make up for one bad one.

In this seminar we look at how to create the good, avoid the bad, and deal expertly with the ugly. The golden rules of excellent customer service, Impact Factory style.

Going the extra mile, delighting your clients and customers, handling complaints with understanding and professionalism, even managing your own frustration, our methods make a sustainable difference to the way companies manage their customer care.

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People & Blogs

Tags:

• customer
• service
• course
• seminar
• free
• care