Best Buy delivers broken Samsung 52" 1080p with Hot spot

Best Buy Magnolia Store delivers a broken 1080p LCD TV and won't replace or repair. They have had aweful service and have lost my information in the store computer system. I spent 4.5 hors today alone on the phone with Best Buy "Agents" I wonder if Samsung is ahvinh LCD problems in high end LCD HDTV. Video demonstartes broken TV with HOT spot in a dark rectangle that is worsening with time. I wish Best Buy had better support. At this point I would recommend no one buy a high end TV from a Best Buy Magnilia Store unless CEO Brad Anderson improves his customer service. Keep in mind this one purchase alone cost me more than $10,000 in multile TV's and BluRay Players. You would think Brad Anderson CEO of Best Buy would offer some higher level support for customers that spend this kind of money.

Category:

Education

Tags:

• Best
• Buy
• Delivers
• broken
• 1080p
• TV
• poor
• customer
• service
• at
• Brad
• Anderson
• CEO
• not
• delivering
• on

[BESTBUYSAMSUNG]

Has anyone else seen this Flashing Hot spot on a Samsung LCD screen?

[BESTBUYSAMSUNG]

vimeo com/1297846 has high def version of the Samsung LCD problem

[BESTBUYSAMSUNG]

Excellent response! I love You Tube and the internet! It's great people can read and learn from others. Now people can see what problems others have with a product or a business.... Believe me I tried to fit it in my SUV Lexus GX470 ASAP. The TV does not fit in my SUV. The reason I had Best Buy deliver and install the TV was because they told me it would not fit in even a large SUV. They told me I would need a truck to buy it and take it home. I could get a uhaul or pay someone with a truck

[BESTBUYSAMSUNG]

I have sent a copy of the video to Samsung and explained the poor Best Buy Service and I am waiting for a response. I also contacted a higher level customer service rep at Best Buy and she says she will get to the bootm of the issue and call me. I will let you know if anything actually gets done.

[JRBeaman]

Idiot.

BestBuy delivers broken Samsung?

It's still in the carton from Samsung.

How is BestBuy supposed to know?

Uh, talk to Samsung. BestBuy is only a broker.

Uh, have you read "30 day warrantee" on it?

Return it, get a replacement, and get over it.

You sound like a spoiled brat. A whiner.

[Deanzsyclone]

Mind bogeling that you simply don't put it in the car (it's only 52" lcd) and take it back with your reciept, set it down at the returns desk/cashier and say I want my money back or a replacement like any other customer would. Thier must be more to this that your not telling us.

[TheBenjaminBlogs]

@JRBeaman hes prolly rich, and you know rich pricks :P

[bbuullyyjnr]

its a light in the reflection onthe tv

[gam3rguy45]

Dont blame best buy its up to samsung to fix it.

[BillyCauseyjr]

meh, I'm happy I got a Vizio LED instead.

within a week I managaed to fuck up and get moisture (friends spilled drink at christmas party..... I was pissed) behind the screen, all I had to do was take pictures and fax teh reciept to vizio, a repair guy will be buy my house at 8am on monday.

[SKALiber1]

that's nothing,my was literally BROKEN huge cracks all over the screen.A new sony led 46'.This is just one of many stories,i did some research and find out that best buy is delivering broken electronics.Inspect your items with the delivery boy and make sure it's in perfect working condition.Dont let it happen to you,me however,will never buy from this bastards again..

[400sean]

iam guessing one of the backlights is broken

[Deanzsyclone]

@emprexvest since that made no sense to my comment I'm guessing you aimed it to someone else?

[TheAstroboy13]

thats a pain