We don't complain, we just don't come back

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Uploaded by on Jan 12, 2009

Here is a short video on how Australian customers don't complain we just don't come back. You might be thinking that your business is doing well in terms of customer service because your customers are not complaining. The question is, are they coming back? A helpful business tip is to have a feedback mechanism to measure if your customers are returning or not.

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