The Difference Between a Leader and a News Story

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Uploaded by on May 17, 2011

John Wilson, Director of Solution Enablement -- FSI, Axway

"If a customer initiates a payment, can you tell where that payment goes two minutes after the customer hits the OK button? Are you receiving notifications of anomalies that happen throughout the process, or only when it happens at the end of processing or at the close of the window at the end of your day when it's maybe too late to do anything about it?"

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