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Salesforce.com Service Cloud Launch: 01/15/09, San Francisco, CA

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Uploaded by on Jan 16, 2009

Join Marc Benioff and others for this exciting launch of the Service Cloud.

Where do customers go for service today? Not the call center. What was once everyone's favorite way to access customer service has become a jumbled mess of touch-tone navigation and poorly trained, outsourced agents. It's no wonder customers have turned their backs.

Today, real wisdom is found in the cloud. Web communities. Facebook. Forums. Blogs. Google. The cloud is where customers are turning for assistance.

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  • You havent seen Oracle CRM on Demand.. Its much much better.. ORacle will soon eat these guys up! :)

  • Wow I never knew SFDC worked with Obama, amazing!

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