Leadership Taxi Drivers - Part 1

Success in the 21st century business world comes from being responsive to unpredictable customer demand. Sort of like being a taxi driver. In this excerpt from one of his leadership readiness workshops, David Samuel explains the difference between driving a bus and driving a taxi.

Category:

Howto & Style

Tags:

• Business
• Leadership
• Responsive
• Performance
• David
• Samuel
• seminars

[BillDFC]

We know that buses are rigid and inflexible,but they are cheap because they receive massive subsidies.

[davidmsamuel]

Thanks, Bill, for your comment. And yes there will still be a need for "busses", because not only are they cheap, but "bus" processes are typically well-structured, robust and bullet-proof. The thing is that with customer expectations escalating continuously, there will be less and less tolerance for the rigidity of "bus" processes, services and products. For evidence look at music products. CD sales (bus) are dropping as fast as MP3 downloads (taxi) are taking off. Customers want playlists!

[lesterclaypool1]

buses where i live are slow boring dont go to where people need them , and not that cheap ,, they also dont run at the times people want ,,, taxis go to where you want them , at all times ,, service service service ,,, and taxis provide service !