The Office of Emergency Management and Communications is the home of the City's 911 center. There, call-takers receive approximately 15,000 calls a day and team up with dispatchers to send out resources to residents in distress. Chicago Works takes an inside look at the challenging jobs of these city employees.
I`ve worked in dispatch for 7 years and call taking is still the hardest position in the room.
respect
ponkor 8 months ago