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911 Call-takers

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Uploaded by on Apr 21, 2010

The Office of Emergency Management and Communications is the home of the City's 911 center. There, call-takers receive approximately 15,000 calls a day and team up with dispatchers to send out resources to residents in distress. Chicago Works takes an inside look at the challenging jobs of these city employees.

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  • I`ve worked in dispatch for 7 years and call taking is still the hardest position in the room.

    respect

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