how to contact Steam support(2011)

this is a bit outdated again but it gives a clue how the support system works so I keep it up a bit longer.

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[thexdeath3]

i cant send an e-mail with the foto of the cd key with ticket ?....

[cockroachnet]

@thexdeath3 no I would not try that , use the web based ticket system.

just make a new reply to your ticket ad upload the scan/photo

[HouseOffice11]

great you did an amazing tutorial (:

[cockroachnet]

@Belial1247 fast and good are not the same thing , mistakes happen but steam support is pretty good.

live support will only slow support down for everybody.

[Belial1247]

@cockroachnet Mhm... thats true. But I know, there are much better supports on other things...

[cockroachnet]

@Belial1247 they are hireing but they just cant get the right people.

but it is not really about the numbers , sometimes something happens that floods support you cant plan for that with staff.

[Belial1247]

@cockroachnet Yes thats the problem. But Valve has enough money to pay more supporters...

[cockroachnet]

@Belial1247 yes that happens a lot :P

but it is about the end result it just takes some time , no other support system so you have to deal with it.

[Belial1247]

The Steam Support is f*cking g@y, because nobody of them read your problems!!!

[cockroachnet]

@Nevistrix 60 hours aint that bad , you can count on it that problems like this always get solved by steam support.

don't forget to disable steam gueard

settings>manage steam guard.

steam is secure enought with out the extra security if you are.