http://www.spiceworks.com/free-help-desk-software Users spoke and we listened! Spiceworks Developer Stephen Chudleigh discusses a much-requested feature in 5.1: the ability to close tickets as duplicates and combine them into a single feature so that you can track all of your work in one location.
In addition, you'll be able to track multiple devices and software on a single ticket, giving you a central place to focus all of your work. That's one small step for Spiceworks, one giant leap for IT Pros!
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